4m fine after a Gambling Commission investigation revealed social responsibility and money laundering failings.
Andrew Rhodes, Gambling Commission Chief Executive, said: "The circumstances of the last enforcement action may be different but both cases involve failing consumers – and this is something that is not acceptable.
Social responsibility failures included:
giving a customer they knew was an NHS worker earning £1,400 a month a monthly deposit cap of £1,300
most of the interactions conducted predominately consisted of an email just detailing the responsible gambling tools and did not require a customer response
during a Commission assessment there was no evidence of the operator proactively placing restrictions on accounts where social responsibility concerns were raised
In one case a customer's SOF were not requested until three weeks after the 10 day trigger and lost £15,000 during that period.
For all media enquiries, please contact the Gambling Commission press office.
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