Experts say digital marketplace rife with fake product and service reviews
Kay Dean, a former fraud investigator for the federal government, said she never thought she would be deceived by an online review.
That experience kickstarted Dean's involvement in uncovering fakes. In 2018, Dean launched FakeReviewWatch.com and its accompanying YouTube channel, both designed to help consumers avoid falling victim to fake reviews.
In response to questions about how they find fake reviews, Amazon said it uses a detection system to actively remove reviews that appear on their sites. In February, the company said it took legal actions against three major "fake review brokers" that were targeting Amazon customers in hope of encouraging them to leave reviews of products the customers had not purchased.
A Facebook post where the user asks for people to buy and review a watch. Once the consumer writes a review, the post indicates they will give a full refund. (InvestigateTV)
Filtering the Fakes
"I got the product in person, it looked like someone made it in a garage," Khalifah said. "The tape was falling off the packaging and the pills themselves looked like someone put in woodchips from a woodworking shop."
The FakeSpot app works by using an "A-F" grading system to rate if the product's reviews are honest and legitimate.
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