For more information on the specific terms of the Buyer Protection applying to you, see our User Agreement.
Physical goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn't match the seller's description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn't disclose), or you purchased an authentic brand but got a fake instead.
Intangible items like services, real estate, motorized vehicles (of any kind), custom made items, travel tickets, industrial machinery (for manufacturing), prepaid or gift cards, anything you buy in person, or items that violate PayPal's policies or eBay's policies. You must open a dispute within 180 days or you will not be covered.
Disputes can be opened for certain, tangible and physical goods only
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The date the item or service was provided;
Exemptions from the program
We monitor every transaction 24/7 to help prevent against fraud, email phishing and identity theft. Every transaction is heavily guarded behind our next-level encryption. If something seems suspicious, our dedicated team of security specialists is immediately on it to help protect you from fraudulent transactions. And remember, we never ask for any sensitive information from you in an email.
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