Some buyers are careless when shopping online and will push the limits of eBay's Money Back Guarantee to suit their needs.
In this scenario, the buyer purchases an item and then claims the item they were sent was not the item they believed they were buying. Returning the item as 'Significantly Not As Described' under the Money Back Guarantee, they will send an entirely different item back to the seller.
Return fraud is just one of the risks associated with selling desirable, high value branded items like handbags and sneakers. After receipt of the legitimate item, the unscrupulous buyer will claim that the item is inauthentic (and therefore 'Significantly Not As Described') and then return a counterfeit version to the seller.
The Empty Box
What eBay Sellers Can Do
Fully understand eBay's Money Back Guarantee policy and how it can be abused by fraudulent buyers
Explain why the return is not acceptable and what proof you have
Experienced eBay sellers, what are your experiences with return fraud? Share in the comments below
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